Become the ServiceNow BPC Who Will Not Be Replaced by AI — But Empowered by It
Master Now Assist, Generative AI, and Agentic AI workflows to become one of the most sought-after ServiceNow consultants in 2026.
Join 200+ ServiceNow professionals who’ve future-proofed their careers.
Early Bird Ends Dec 20th, 2025
Become the ServiceNow BPC Who Will Not Be Replaced by AI — But Empowered by It
Master Now Assist, Generative AI, and Agentic AI workflows to become one of the most sought-after ServiceNow consultants in 2026.
Early Bird Ends Dec 20th, 2025
January 10th – February 18th, 2026
• Hands-On • Live + Recorded • Certificate • No AI Experience Required
Why This Course Matters Now!
AI is not slowing down, It’s accelerating. Over40% of ServiceNow roles will require AI skills by 2026 to ServiceNow is at the center of this shift
Tens of thousands of professionals have already lost their jobs due to the new wave of automation, restructuring, and AI consolidation.
And 2026 will be even more brutal as organizations fully transition into AI-driven operations.
ServiceNow is at the center of this shift.
With Now Assist, Agentic AI and its Workflows embedded deeply into ITSM, CSM, HRSD, CMDB and FSM etc., one simple fact is becoming clear:
Only people who understand AI on ServiceNow will survive the next wave of job cuts in ServiceNow ecosystem.
And even more importantly—they will become the ones companies fight to hire.
This training positions you on the right side of AI in ServiceNow.
We Don’t Just Teach You Now Assist.
We transform you into an AI-ready ServiceNow Consultant.
When you complete this program, you will be able to:
Lead a full Now Assist rollout end-to-end.
Understand hands-on agentic workflows that automate work end-to-end
Lead AI transformation conversations with confidence
Use ServiceNow AI capabilities to address use cases, accelerate analysis, workflow creation, content generation
Understand and explain Agentic AI to leaders, architects, and product teams
Translate business needs into AI-powered ServiceNow solutions
Before this course: standard BPC skills.
After: AI-ready BPC consultant earning +90/hr.
Most ServiceNow professionals do not have these combined skills.
You will.
What You will Learn
(Now Assist + GenAI + Agentic AI)
WEEK 1 - ServiceNow & AI Foundations
☑ Welcome & AI in Business: Why AI matters to ServiceNow and your career; adapting to change and unlocking value.
☑ ServiceNow Consulting Overview: Your role as a strategic advisor in AI transformation
• What is Generative AI?
• Core LLM concepts for non-technical professionals
• Safe, ethical use: risks and guardrails
• Real business applications: documentation, analysis, design
☑ GenAI Essentials for ServiceNow:
• What is Generative AI?
• Core LLM concepts for non-technical professionals
• Safe, ethical use: risks and guardrails
• Real business applications: documentation, analysis, design
☑ By the end of Week 1, you will be able to:
• Explain GenAI and LLM concepts in a business context.
• Identify 3 practical AI applications for ServiceNow client scenarios.
Week 2 - Now Assist Fundamentals
☑ Now Assist Overview (ITSM Use Case):
• What Now Assist is
• How it delivers business value (summarizations, resolution notes generation, knowledge article generation)
• Key integration points (service operations workspace, virtual agent, knowledge, AI Search)
• What makes a process “AI-ready”: checklist & best practices
☑ Cross-Domain Now Assist Use Cases (CSM, HRSD, CMDB):
• Example workflows across business functions
☑ By the end of Week 2, you will be able to:
• Summarize Now Assist features and integration points.
• Recommend at least 2 AI-ready processes to enhance service operations.
Week 3 - Agentic AI Fundamentals
☑ Agentic AI Basics:
• What is Agentic AI?
• Difference from classic automation
• When to use (and not use) agentic workflows
• Enterprise scenarios (incident triage, resolution, categorization)
• Key design considerations
☑ By the end of Week 3, you will be able to:
• Differentiate agentic AI from traditional automation.
• Select and describe 2+ business use cases for agentic workflows.
Week 4 - Agentic Workflows & Integration
☑ Building Agentic Workflows – Non-Technical:
• Step-by-step: Idea to workflow blueprint
• Driving business decisions with AI agents
• Cross-process integration – real examples (incident management, change request, resolution planning)
☑ Implementation Best Practices:
• Real-life problems and how AI-driven workflows solve them
☑ By the end of Week 4, you will be able to:
• Map and present a workflow blueprint aligned with business outcomes.
• Illustrate with a real-life workflow-driven value example.
Week 5 - Capstone & Career Outcomes
☑ Capstone Project – Business Solution Design:
• Identify & evaluate Now Assist/Agentic use case
• Narrate value to clients (portfolio, interviews)
☑ Masterclass & Networking:
• ServiceNow’s agentic AI future
• Scenario-based interview practice
• Peer support, guidance, next steps
☑ By the end of Week 5, you will be able to:
• Deliver a capstone project that demonstrates measurable value using Now Assist + Agentic AI.
• Confidently present your solution and respond to scenario-based interview questions
Why This Course Is Different
This is NOT a theoretical, PowerPoint-heavy workshop.
This is NOT documentation review.
This is NOT a “watch-only” program.
This is a practical, real-world, AI implementation bootcamp.
You Get
Real live Hands-on with Now Assist and agentic workflows. (See recommended courses from ServiceNow University under “Additional Resources” section for your own Hands-on lab practice)
Premium templates used in real enterprises
Real-time coaching from an industry expert
Capstone project with feedback
Community support
Interview readiness focus
No other ServiceNow course combines:
Now Assist + GenAI + Agentic AI + BPC Delivery Skills in one transformational experience.
Who This Course Is For
Perfect for:
ServiceNow Business Process Consultants, Business Analysts
ServiceNow Admins, Architects
ITSM, CSM, HRSD, and CMDB Implementation Specialists
ServiceNow Process / Product Owners
Service Desk & Platform leaders
Anyone preparing for ServiceNow roles
Professionals afraid of being replaced by AI
Even if you’re a complete beginner, you will be job-ready with AI fundamentals and real hands-on skills.
Schedule
January 10th – February 18th
5-Week Program • Live + Recorded • 100% Online
You get:
• 2 Live Sessions weekly
• Short, powerful recorded lessons
• Real Live with Now Assist and Agentic workflows (See recommended courses from ServiceNow University under “Additional Resources” section for your own Hands-on lab practice)
• Capstone project
• Certificate of completion
• Private community group
Early Bird (Ends Dec 20th 2026): $1200
Standard Price: $1600
Corporate Team Pack (5 seats): Contact Us
Seats are limited to maintain quality and live engagement.
About Your Instructor
Richie Adetimehin
ServiceNow BPC | Global ServiceNow AI Advisory & Delivery Consultant.
AI Transformation Leader.
Richie has proven experience in delivering several complex ServiceNow implementations (ITSM, CMDB, Enterprise Architecture, CSM, HRSD) including Now Assist and aligning enterprise strategy with ServiceNow implementation strategy to deliver ROI and measurable value outcomes.
He has trained hundreds of professionals and helped them land jobs to deliver successful implementations and become highly valued ServiceNow consultants.
His teaching is practical, fast, structured and deeply focused on real enterprise value delivery.
Don’t wait for AI to replace your role.
Learn how to lead the AI transformation instead.
Those who understand GenAI, Now Assist, and Agentic AI will become indispensable in 2026.
Those who don’t… will struggle to stay relevant.
The choice is yours.
👉 Join the January 2026 Now Assist + GenAI + Agentic AI BPC Mastery Program
👉 www.theservicenowbpc.com/nowassist-bpc-mastery
**Future-proof your career.
Build skills that AI cannot replace.
Become the AI-enabled ServiceNow consultant companies depend on.**
Additional Resources
NOTE: It is highly recommended that you take the following courses in ServiceNow University prior to the kickoff of this course.
AI Search: Explore AI Search with a Hands-on Lab
Introduction to AI Search and External Content Connectors
AI Agents Essentials (2025 Q2 Store Release)
Develop Custom AI Skills with the Now Assist Skill Kit
AI Agents: AI Agent Administration
AI Agents: Build AI Agents that Plan, Reason, and Automate Workflows
Disclaimer:
The information, materials, and guidance provided in this course are for educational and informational purposes only and do not constitute professional advice, consulting, or an endorsement of any specific ServiceNow implementation or AI technology outcome. All demonstrations, examples, and exercises are designed to illustrate concepts, some existing ServiceNow capabilities based on the instructor’s knowledge and ServiceNow experience and may not reflect the full scope of ServiceNow capabilities or best practices for every organization or scenario.
Richie Adetimehin makes no representation or warranty, express or implied, regarding the accuracy, completeness, or suitability of the training materials for any particular purpose. Participants are responsible for verifying any information before applying it within their organizations or professional roles.
Participation in this program does not guarantee certification, job placement, or specific business results. ServiceNow® and related product names are registered trademarks of ServiceNow, Inc. This independent training program is not affiliated with, sponsored by, or endorsed by ServiceNow, Inc.
By participating in this course, you agree to use the information responsibly and at your own risk. Neither the instructor nor The ServiceNow BPC Academy shall be liable for any loss, damages, or consequences arising from the use or application of course materials.
Richie Adetimehin reserves the right to update, modify, or discontinue any portion of the course content at any time. By enrolling in this program, participants agree to abide by the terms outlined above and acknowledge that any misuse or unauthorized sharing may result in revocation of access and potential legal action.